Node
UC Field Support Engineer
Washington, District of Columbia, United States
Sponsorship not specifiedDetected 9 days ago
AzureCustomer SupportCiscoVoIPLeadershipCommunicationCollaborationProblem SolvingMicrosoft Teams
About the role
- UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This
- individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to
Requirements
- Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
- Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
Nice to have
- Skills: Familiarity with integration requirements and modernization objectives for UC solutions.
- Certifications: Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
Skills
- Experience in managing service delivery and ensuring compliance with defined SLAs.
- Technical knowledge of hybrid on-premises and cloud environments.
- Ability to analyze performance data, service trends, and workload metrics.
- Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.
- Strong problem-solving skills to detect and resolve UC service issues.
- Nice To have
- Familiarity with integration requirements and modernization objectives for UC solutions.
- Knowledge of architectural leadership for enterprise UC solutions.
- Advanced technical and operational expertise across UC services.
- Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.
Benefits
- We are proud to offer competitive compensation and benefits packages to include Medical Dental Vision Basic Life Health Saving Account 401K matching Three weeks of PTO/Sick 11 Paid Holidays Pre-Approved Online Training
Visa & Work Authorization
- UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resoluti
This listing is sourced directly from Node's careers page and normalized into a canonical job model.