Warp

Customer Activations Manager

New York · Mid

Sponsorship not specifiedDetected 61 days ago

LLMsProject ManagementAccountingQuickBooksTaxHRISOnboardingCustomer Success

About the role

You'll report to the Head of Customer Success.
Every new customer onboarding flows through this role - which means you'll directly shape the first experience every Warp customer has with the product.
A customer isn't done onboarding when their first payroll runs.

Own every new customer onboarding end-to-end from signed contract through graduation, with clean handoff criteria to Account Management.
Drive first payroll on the first eligible pay cycle ensuring data migration accuracy, tax registrations, and bank verification are complete before a customer's next pay period closes.
Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, and zero dropped handoffs.
Partner cross-functionally: Engineering for custom setups, Tax Ops on state registration dependencies, Support on go-live blockers.
Own the playbook itself, continuously improving the templates, escalation paths, and graduation criteria you run against.
Every advance in LLM capability widens our lead.
We hire people who ship constantly, own outcomes, and care about craft.
If you want to build something that automates an entire category of core work, not just another point solution, this is the place.

At least 3+ years of experience in implementation, customer success, or project management in a B2B SaaS organization with a track record of hitting activation or onboarding KPIs.
Ability to calibrate your approach by company size.
A 5-person startup and a 120-person company need fundamentally different onboarding motions, and you know the difference.
Experience with payroll, HR tech, or fintech products.
Familiarity with HRIS systems, accounting software (e.g. QuickBooks, Xero), or payroll platforms.
Experience at an early-stage or high-growth company where the playbook was still being written.
Track record owning implementation metrics end-to-end with specific numbers attached.

Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.

Pre-tax commuter benefits for your daily trip to our NYC office.
We offer flexible PTO, meaning you're trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.

the right stakeholders are engaged, the platform is configured for their setup, and they've seen the value Warp delivers.
That bar is higher than most onboarding roles - and that's intentional.
At its core, this is a builder role.
You'll run structured implementation tracks across small startups and 200+ person companies at the same time, calibrate your approach by company size, and work cross-functionally with Engineering, Tax Ops, and the broader Customer Success team to make sure no customer falls through the cracks between signed and live.
The playbooks exist because someone wrote them - and you'll be the one who makes them better.
You'll have a direct line to the

This listing is sourced directly from Warp's careers page and normalized into a canonical job model.