Arctiq
Strategic Technical Advisor - Knoxville, TN
Knoxville, Tennessee · Full-time
Sponsorship not specifiedDetected 12 days ago
Cloud PlatformsNegotiationForecastingBudgetingCustomer SupportLeadershipCommunication
About the role
- We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model.
- Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.
- This is an on-site, full-time opportunity for one of Arctiq's clients in Knoxville, TN.
Responsibilities
- Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level meetings.
- Develop and maintain a deep functional knowledge of customer's goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
- Perform Technical Business Review (TBRs) meetings based on clients short- and long-term business needs, technology trends and present solutions in alignment with company's services and methodologies.
- Perform trend analysis and leverage reports to drive data driven decisions, recommendations, operational improvements, for both the client and company.
- Maintain technical competence by attending and participating in trainings, webinars, and certification courses.
- Collaborate with internal technical teams regarding execution of advisory driven project planning.
- Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Requirements
- At least five years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role.
- Proven ability to adapt to new technologies, situations, and environments and learn quickly.
- Professional experience in relationship management, conflict resolution, and negotiation skills.
Company info
- Maintain a high customer satisfaction and renewal rate for assigned customers.
This listing is sourced directly from Arctiq's careers page and normalized into a canonical job model.