inKind

Senior Director - Partner Operations & Enablement

Austin, in-person · Director

Sponsorship not specified$170k-$195kDetected 20 days ago

Product StrategySalesforceProcess ImprovementCustomer SuccessLeadershipCommunication

About the role

This role combines strategic leadership, operational execution, organizational development, and customer-centric innovation.
Establish organizational structure, workforce planning, and succession planning.

Senior Director, Partner Success, Operations & Enablement
This leader will build and scale the systems, teams, programs, and operational infrastructure necessary to support thousands of restaurant and hospitality partners while ensuring a world-class partner experience.
Own the operational infrastructure supporting partner onboarding, support, requests, escalations, and lifecycle management.
Drive operational efficiency through automation, systems optimization, and process redesign.
Build and lead a best-in-class Partner Enablement organization.
Collaborate with Revenue leadership to optimize partner onboarding and long-term retention strategies.
Build, mentor, and lead high-performing teams across Partner Success, Operations, Enablement, and related functions.
Develop future leaders while fostering a culture of accountability, innovation, and continuous improvement.

3+ years leading managers and cross-functional teams in a high-growth environment.
Proven success scaling post-sales organizations.
Strong executive presence with demonstrated ability to influence senior stakeholders and cross-functional leaders.
Deep expertise in operational excellence, service delivery, and organizational scaling.
Experience leading process improvement and systems implementation initiatives.

Experience in fintech, SaaS, marketplace, hospitality, restaurant technology, or payments industries.
Experience supporting multi-sided marketplace businesses.
Familiarity with Salesforce and modern customer success platforms.
Experience leading organizations through rapid growth and operational scale.
MBA or equivalent business leadership experience.

Establish operational standards, governance models, service-level objectives, and performance frameworks.

100% Company-Paid Medical and Dental Coverage for Employees
Vision Coverage Available
Company-Paid Short-Term Disability
Child Care Benefits
Generous Parental Leave
Develop partner-facing learning ecosystems including digital training, playbooks, knowledge centers, and ongoing communications.

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding.
From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often.
Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer.
We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment.
Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, mar
Establish a partner-centric operating model that supports rapid company growth while maintaining service excellence.

This listing is sourced directly from inKind's careers page and normalized into a canonical job model.