FloQast

Technical Support Engineer (Integrations)

Los Angeles, California · Contract

No sponsorship$60k-$90kDetected 21 days ago

SQLRESTOAuthJiraSalesforceAccountingCustomer SuccessCustomer SupportZendeskPostmanCommunicationCollaborationProblem SolvingCritical ThinkingWriting

About the role

It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
We automate complex, recurring accounting workflows-transforming preparers into strategic reviewers and relieving accountants from tedious manual work.
Magazine's Best Workplaces in 2025, 2024, 2023, 2022, and 2021 - Best Places to Work by LA Business Journal since 2017 (that's 9 years!) - Built In's Best Place to Work in Los Angeles 7 years in a row!

Perform technical configuration work to optimize customer environments, ensuring successful outcomes aligned with platform best practices and client specifications.
Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), with a specific focus on integrations such as ERPs, Cloud Storage Providers, SSO Identity Providers, Subledgers, Banks, etc.
Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform deep-dive troubleshooting.
Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.
Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Multi-language support experience (e.g., bilingual English-German)

2+ years of experience in Technical Support, IT, or a related technical field.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants.
Link to FloQast Recruiting AI Usage Policy

is not limited to base salary.
FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time.
All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process.
It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.

Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and sharing technical resolutions.

This role has a requirement of working in office 3 days per week (Tuesday - Thursday). *Visa sponsorship is NOT available at this time

This listing is sourced directly from FloQast's careers page and normalized into a canonical job model.