Interrahealth

Interrahealth

Technical Account Specialist

USA - Remote

Sponsorship not specifiedDetected 62 days ago
SalesforceCustomer SuccessZendeskPatient CareCommunicationCollaborationProblem Solving

About the role

  • The focus of this role is to remove friction in the prescribing process so clinicians can devote more time to patient care so that they may spend more time with patients and less time writing prescriptions.
  • Success in the role depends on balancing efficiency with empathy, working closely with colleagues in a collaborative environment, and consistently upholding the standard of meeting or exceeding client expectations.

Responsibilities

  • Accept incoming phone support calls, support emails, and inbound support cases via our
  • Own specific client accounts to coordinate issue management and escalation engagement.
  • minimum of two (2) years of Software/IT Support experience in a customer-facing role.
  • Ability to utilize a case management tool to record detailed notes and manage customer

Requirements

  • Associate's Degree in Software or a Technical related field
  • or equivalent experience with a
  • Must be able to work independently while being a proactive team member.

Compensation

  • Fully remote role within the United States
  • Periodic travel (once or twice per year for company events)
  • Operates in a fast-paced, growth-oriented, PE-backed SaaS environment
  • Requires cross-functional collaboration across Product, Sales and Customer Success
  • We invest in connection-join us for an annual offsite to collaborate, build relationships, and have some fun together.

Benefits

  • We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
  • Flexible scheduling and core collaboration hours (10:00 AM - 3:00 PM ET), giving you space for both deep work and real life.
  • 🌴Time off that you're expected to use
  • Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
  • 💙Comprehensive health coverage
  • Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
  • Includes company contributions to HSA/FSA accounts (based on plan selection).
  • 💰Financial wellness
  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey.

Company info

  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • The Role:
  • The Technical Account Specialist will provide serves as the front-line level support to our for customers, physicians and nurses, and their end users. The focus of this role is to remove friction in the prescribing process so clinicians can devote more time to patient care so that they may spend more time with patients and less time writing prescriptions. This position requires strong problem solving-skills, clear communication, and customer-first mindset to deliver timely, effective resolutions.
  • Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability.
  • Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • The Technical Account Specialist will provide serves as the front-line level support to our for customers, physicians and nurses, and their end users.
  • This position requires strong problem solving-skills, clear communication, and customer-first mindset to deliver timely, effective resolutions.
  • Work with customers to gather information, request pertinent details, and assess issues.
  • Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.
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This listing is sourced directly from Interrahealth's careers page and normalized into a canonical job model.