J.B. Hunt

Customer Experience Representative - ICS

Lowell, AR - JB Hunt Corporate B & C, USA · Part-time

Sponsorship not specifiedDetected 42 days ago

SalesLogisticsCustomer Support

About the role

Monitor and support on-time delivery, damage-free services, and accurate billing
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience.
This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
"This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
Transportation Logistics, GED (Required), High School (Required)
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements are representative of the knowledge, skill, and/or ability required.
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to adjust to new or changing assignments and processes
Ability to meet or exceed customer needs and expectations to provide excellent service
Embody a customer-centric mindset
The schedule for this position will be Monday-Friday 8:00a-5:00p.
This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.
This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Obtain and document approval for accessorial charges and spot rates for assigned customers
Serve as a point of contact for customers regarding load updates and capacity availability

This listing is sourced directly from J.B. Hunt's careers page and normalized into a canonical job model.