Lucid Motors

Service Concierge - Rutherford, NJ

Rutherford, NJ · Full-time

Sponsorship not specified$17k-$24kDetected 4 days ago

Customer SupportCommunicationProblem SolvingMicrosoft Office

About the role

Provides a world-class customer experience to all Lucid clients, both internal and external
Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization.

That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.
In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities.

18 years of age or older
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
By refusing to settle, you can help redefine what's possible and shape the future of mobility.
Demonstrated excellence in customer service
A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
Excellent written and verbal communication skills
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles

Base Pay Range (hourly)
Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.
The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience.
This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.
Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
At Lucid, we believe diversity strengthens everything we build.

This listing is sourced directly from Lucid Motors's careers page and normalized into a canonical job model.