Manulife and John Hancock
Director, Creative Design Services
Boston, Massachusetts · Director
Sponsorship not specified$129k-$223kDetected 6 hours ago
FigmaGraphic DesignUX DesignProject ManagementAccount ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring
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Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- Are you energized by shaping brand moments, inspiring top talent, and turning strategy into standout experiences across the business?
- If so, the Director of Creative Services role at John Hancock could be your opportunity to elevate and redefine how creativity powers our brand.
- The Director of Creative Services is a strategic leader responsible for defining and executing the creative direction for the John Hancock business.
Responsibilities
- Lead and inspire a talented team of designers and creative professionals, ensuring best-in-class creative execution across all U.S. marketing initiatives
- Drive compelling storytelling and innovative design solutions that simplify complex experiences and differentiate the brand in a competitive marketplace
- Establish and enforce governance for brand and design standards, ensuring consistency and quality across all touchpoints
- Leverage data-driven insights, including NPS and Human-Centered Design (HCD) principles, to inform creative strategies and enhance customer engagement
- Collaborate with internal stakeholders and external agencies to optimize resources and deliver scalable, tiered creative solutions
- Champion organizational behaviors that drive innovation, teamwork, and forward-thinking solutions
- Attract, develop, and retain top creative talent, providing mentorship and growth opportunities to build a world-class team
- Define short- and long-term talent requirements and partner with HR to recruit and onboard exceptional creative professionals
- Do you believe great creative work doesn't just look good-it drives the business forward?
- This role oversees a high-performing team of designers and creative professionals, driving innovative, customer-focused solutions that strengthen brand equity and deliver exceptional experiences across all channels.
Requirements
- 10+ years of experience leading creative and design initiatives in a complex, multi-channel environment
- 10+ years of supervisory and/or project management experience
- Bachelor's degree in a relevant field
Nice to have
- Deep understanding of digital and traditional media, with a successful track record of overseeing production-ready user experiences
- Proficiency in leading design tools (e.g., Figma and related platforms)
- Strong communication skills with an emphasis on collaboration, transparency, and accountability
- Creative and operational leadership
- Stakeholder engagement and influence
- Decision-making and problem-solving
- Collaboration across matrixed teams
- Attention to detail and commitment to quality
Compensation
- If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD.
Company info
- John Hancock Life Insurance Company (U.S.A.)
- As part of our global team, we'll support you in shaping the future you want to see
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words
- This position demands a dynamic leader who combines creative excellence with operational discipline, inspiring teams to deliver differentiated, impactful work that aligns with business objectives and resonates with customers.
Visa & Work Authorization
- r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co
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This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.