Pigment

Customer Success Manager

Toronto · Mid

Sponsorship not specified$115k-$155kDetected 36 days ago

SnowflakeRESTProduct ManagementProduct StrategySalesforceCRMAccount ManagementPerformance ManagementCustomer SuccessCommunicationPublic Speaking

About the role

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
Additionally, you will have full commercial ownership for revenue on the book of business, including account renewals and expansion.
This may include verification of employment history, education, and, where legally permitted, criminal records.

You will play a crucial role in building our digital-touch customer motions by leveraging Vitally and other automation technologies.
Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals.
Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights.
Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information.
Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (Vitally).
We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.
We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
Delivering means building a passionate Pigment community.
Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

3+ years of experience in customer success, account management, or a similar role within a software/SaaS company.
You have a proven track record of effectively managing a high-volume of SMB & Mid-Market accounts

You have experience with digital-touch customer engagement strategies, automation technologies, and platforms like Vitally.
You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
French language proficiency is a plus
You are skilled in the creation of video or animated content
We encourage you to take the time you need.
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
Thrive Together: We can only win as a team.

When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
High-end equipment (based on stock/availability) to do your work in the best conditions
Every action leads to learning and these learnings get us one step closer to our mission.

We can only win as a team.
We are biased toward action.
We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
As a Customer Success Manager, you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a high-volume of SMB & Mid-Market accounts.
Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership.
Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to Pigment's platform.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team.
If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.
We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate.
We are committed to enabling everyone to feel included and valued at the workplace.

This listing is sourced directly from Pigment's careers page and normalized into a canonical job model.