Upside
Knowledge Systems Architect
Austin · Full-time
Sponsorship not specified$153k-$165kDetected 55 days ago
Data VisualizationLLMsAccessibilityConfluenceCadenceLeadershipCommunicationWriting
About the role
- For AI to participate in real work drafting documentation, surfacing answers, flagging anomalies, executing workflows it needs material it can actually trust: artifacts that exist, are structured, are attributed to owners, and are fresh enough to act on.
Responsibilities
- Own Confluence and Glean as the primary business administrator for both platforms; maintain governance models and usage standards
- Maintain documentation standards, style guidance, and structural templates (as system assets, not as a writer)
- Define and manage lifecycle rules: what gets refreshed, archived, and retired - and when
- Serve as the internal expert on when and how AI can be safely used in documentation workflows - and maintain those guardrails as AI tooling evolves
- Manage knowledge infrastructure transitions (new team spaces, ownership migrations, tool changes)
- Deep experience in knowledge management, information architecture, or technical writing with a strong systems orientation you think in infrastructure, not documents
- Demonstrated ability to design and implement governance frameworks, not just follow them
Requirements
- Hands-on experience with Confluence and/or Glean (or equivalent enterprise knowledge and search platforms)
- Experience with AI-assisted documentation workflows or LLM-based content tooling
- In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside's in-office policy over time.
Nice to have
- Background working in a technical environment (R&D, Engineering, or Product-adjacent)
- Experience in an enablement or internal developer-relations type role
Skills
- AI adoption doesn't fail because companies lack good tools.
- It fails because the organization isn't legible enough to use them.
- Most organizations skip this layer.
- Upside is building differently.
- The Knowledge Systems Architect owns that layer.
Compensation
- The US base salary range for this full-time position is $153,000 - $165,000 + equity + benefits.
- The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
- Your recruiter can share more about the specific salary range during the hiring process.
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
Benefits
- Medical, dental, and vision coverage starting on Day 1
- Family planning programs + paid parental leave
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Learning and Development stipend
Equal opportunity
- Diversity drives innovation, and our differences make us stronger.
- We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Everyone is welcome here!
- If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com.
This listing is sourced directly from Upside's careers page and normalized into a canonical job model.