Personified Tech

Client Support Technician

United States · Full-time

Sponsorship not specifiedDetected 11 days ago

iOSAndroidAdobe Creative SuiteCustomer SupportResearchCommunicationMentoring

About the role

Additionally, the role involves supporting client-owned technology on site in client office locations in the DC, Maryland, Virginia (DMV) region.
This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices up to 5 days a week.
Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.

The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
This position reports to the Client Support Manager, Field & Warehouse.
We value varied perspectives in working to build a more inclusive world and workplace.
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.

The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
Willingness to work outside of normal business hours as required.
Willingness to travel as required.

a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations.

We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations.
Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams - we handle all the responsibilities a traditional internal IT team would.
We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues.
We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.

This listing is sourced directly from Personified Tech's careers page and normalized into a canonical job model.