Celonis
Client Value Partner - High Tech Industry
Remote, US, Texas · Full-time
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About the role
- Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
- Responsible for the end-to-end customer value journey
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
Responsibilities
- Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
- Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
- Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
- In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.
- The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.
Requirements
- Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
- Strong understanding of SaaS platforms, technology stack and experience in Solution Design.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required; MBA strongly preferred.
- Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Builder Mindset and experience in AI solution design and rollout are a plus.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Are self-motivated, proactive teamplayer.
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Be willing to travel to meet with customer stakeholder needs (approx. 70%).
Nice to have
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required
- MBA strongly preferred.
- Experience with AI-based transformation is a strong plus.
Compensation
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
Company info
- Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand - turning AI's operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
- Get familiar with the Celonis Process Intelligence Platform by watching this video.
- Celonis Inclusion Statement:
- At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
- Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices
- Use of Artificial Intelligence Tools
- We rely on an artificial intelligence tool to match the information from your resume to the relevant Celonis job descriptions.
- Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes.
- The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand - turning AI's operational blind spots into operational clarity.
- Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes.
- Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
- At Celonis, we believe our people make us who we are and that "The Best Team Wins".
- We know that the best teams are made up of people who bring different perspectives to the table.
- And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Visa & Work Authorization
- Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
This listing is sourced directly from Celonis's careers page and normalized into a canonical job model.