Zello

Zello

Applied AI Engineer

Austin, Texas

Sponsorship not specifiedDetected 125 days ago
PythonSnowflakeCI/CDDevOpsData EngineeringLLMsAgentic AIJiraHubSpotResearchCommunicationCollaboration

About the role

  • IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities.
  • All correspondence will come from the zello.com email domain.
  • If you're unsure, please email recruiting@zello.com with questions.

Responsibilities

  • Build AI agents and automations end-to-end: from scoping the use case through deployment and ongoing maintenance
  • Manage human reinforcement operations: review agent outputs, maintain feedback loops, and tune agent behavior based on reinforcement signals
  • Build and maintain evaluation harnesses that catch regressions and measure agent quality programmatically
  • Create reusable components, patterns, and documentation that raise the bar for future development on the team
  • We're proud to serve the frontline, we're privileged to connect people in times of crisis across the globe, and we're honored to support first responders.
  • The AI & Data team has more high-value AI use cases than capacity to build them.
  • Today, the team leads agent development directly alongside many other responsibilities, and this work needs a dedicated builder.
  • We're building on top of foundation model APIs, not training models or publishing papers.
  • You'll consume data, not build pipelines.
  • You'll deploy your own agents, but you won't be managing servers or building CI/CD from scratch.

Requirements

  • You have 2-5 years of professional experience in software engineering, AI engineering, or a related technical role.
  • You have a quality instinct.
  • You can point to examples of going from zero to productive in an unfamiliar area.
  • All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

Company info

  • Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers.
  • At Zello, our company values are at the heart of what we do everyday.
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This listing is sourced directly from Zello's careers page and normalized into a canonical job model.