Rock Dental Brands
Bilingual Collections Account Specialist - Rock Dental Brands
Little Rock, AR
Sponsorship not specifiedDetected 8 days ago
ComplianceNegotiationOutbound SalesCustomer SupportHIPAACommunicationMentoringAccounts Payable
About the role
- Resolve Aged Receivables: Take ownership of older, delinquent A/R balances, utilizing advanced investigative skills to secure payment on accounts that require extra persistence.
- Negotiate Solutions: Secure payments in full or negotiate appropriate payment arrangements in accordance with company policies.
- Mentorship & Training: Assist in the onboarding and training of new team members, sharing best practices for negotiation and account management.
Responsibilities
- Maintain high-volume phone activity: Spend the majority of your shift handling a consistent stream of inbound and outbound patient collection calls.
- Manage Patient Accounts: Assist patients with billing questions, account balances, and payment options.
- Deliver Quality Service: Provide a calm, professional, and empathetic experience on every call, even during difficult conversations.
- Drive Results: Meet or exceed daily call volume, quality, and resolution metrics.
- Manage and execute daily outbound collection campaigns using the an automated dialing system to reach patients with past-due accounts.
- Proven ability to perform root-cause analysis on aged balances and resolve complex billing hurdles independently.
Requirements
- The ability to remain engaged and productive while handling frequent phone calls throughout the entire workday.
- Required Skills & Experience
- Resilience & Stamina: The ability to remain engaged and productive while handling frequent phone calls throughout the entire workday.
Nice to have
- Spanish fluency is a significant plus.
- Preferred Skills & Experience
- Bilingual Spanish preferred, but we consider all candidates.
Skills
- Strong listening, verbal communication, and de-escalation skills.
- Communication Mastery: Strong listening, verbal communication, and de-escalation skills.
- Tech Savvy: Basic computer skills and experience using Google Workspace or similar systems.
Benefits
- Flexible health insurance options.
- Paid time off and paid holidays.
- At Rock Dental Brands, we truly believe people do their best work when they believe in what they are doing.
Company info
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- Secure payments in full or negotiate appropriate payment arrangements in accordance with company policies.
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This listing is sourced directly from Rock Dental Brands's careers page and normalized into a canonical job model.