Tempus AI
Manager, Customer Experience Strategy & Operations
Chicago · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$26,290 more — $131,290 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $131,290 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Sales Managers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Sales Managers (11-2022) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way.
- Complement qualitative work with hands-on, targeted analysis, pulling and interrogating order, case and customer data to diagnose specific issues and size opportunities.
- Qualifications - Proven expertise in healthcare, with a specific focus or emphasis on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology, with an understanding of both the provider and patient journeys.
Responsibilities
- Own the journey map and prioritized pain-point backlog for each customer type (ordering providers, practice staff, patients), translating them into a short-, medium- and long-term roadmap of initiatives.
- Formulate clear product requirements, build robust go-to-market (GTM) launch plans, and spearhead post-launch growth initiatives and customer workflow improvements.
- Lead executive reporting and stakeholder communication, including preparing clear status updates for executive forums and facilitating the rapid escalation & resolution of critical risks to Executive Sponsors.
- Identify and drive improvements across sample collection and shipping, billing touchpoints and customer support interactions, partnering with Lab Operations, Billing and Customer Support.
- Identify and execute opportunities to improve report usability and the results experience, ensuring presentation uniformity across digital modalities while developing best-practice alerts and actions.
- Demonstrated aptitude for translating qualitative feedback into clear, actionable insights that directly inform product roadmap, design refinements, and service improvements.
- You will set the strategy, run the day-to-day operations, and drive improvements through partner teams across the business.
- Proven ability to drive change through functions you don't control.
Requirements
- Strong leadership and management skills, with a track record of successfully prioritizing and aligning corporate goals with customer objectives.
- Lead customer interviews and conduct qualitative analysis to deepen understanding of VoC data, directly determining the operational actions required to address customer needs.
- Proven expertise in healthcare, with a specific focus or emphasis on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology, with an understanding of both the provider and patient journeys. Experience with EHR-integrated or digital ordering, or with consumer-grade experience design, is a plus.
- Proficient in facilitating customer discovery, including conducting customer interviews, focus groups, and advisory boards. Demonstrated aptitude for translating qualitative feedback into clear, actionable insights that directly inform product roadmap, design refinements, and service improvements.
- Proven ability to drive change through functions you don't control. Cultivate and manage cross-functional relationships across Product, Engineering, Lab Operations, Customer Support, Billing and Reimbursement, Digital/Portal, Sales, Market Access, Marketing and Legal to achieve critical customer goals.
- Adept at working independently while managing project timelines, critical deliverables, and multiple complex tasks under tight deadlines.
- Exceptional written, oral, and presentation skills, with high comfort presenting to and engaging with corporate leadership and executive-level stakeholders (CEO, COO, CFO).
- Proficient with Microsoft Office / or Google Workspace - particularly Excel/Sheets and PowerPoint/Slides. Comfortable working directly with data to answer your own questions
- Looker or SQL experience is a plus. Demonstrated aptitude for leveraging GenAI tools (e.g., Gemini, Claude) to streamline productivity, optimize daily workflows, and accelerate decision-making through AI-assisted research and analysis.
- an Advanced degree (MBA, MS, PhD, or Healthcare certification) is a plus.
- 5+ years of client-facing or business operations, customer experience product management, management consulting, product management, or a closely related role within the healthcare/biotech sector.
- Chicago: $105,000-$135,000
Nice to have
- Proficient with Microsoft Office / or Google Workspace - particularly Excel/Sheets and PowerPoint/Slides.
- Looker or SQL experience is a plus.
- Experience with EHR-integrated or digital ordering, or with consumer-grade experience design, is a plus.
- Bachelor's degree in a Science or Business discipline
Compensation
- The expected salary range may vary for other locations.
Benefits
- Passionate about precision medicine and advancing the healthcare industry?
- Proven expertise in healthcare, with a specific focus or emphasis on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology, with an understanding of both the provider and patient journeys.
- Bachelor's degree in a Science or Business discipline; an Advanced degree (MBA, MS, PhD, or Healthcare certification) is a plus.
Company info
- We are seeking a Manager of Customer Experience Strategy & Operations to join our team.
This listing is sourced directly from Tempus AI's careers page and normalized into a canonical job model.