Bristolmyerssquibb

Bristolmyerssquibb

Associate Director, Customer Insights & Engagement — Neuroscience

Princeton - NJ - US · Director · Part-time

Sponsorship not specified$168k-$203kDetected 1 day ago
LLMsAccessibilityStakeholder ManagementExcelPerformance ManagementCadenceClinical TrialsResearchLeadershipCommunicationCollaborationPublic SpeakingDemand Planning

About the role

  • This is fundamentally a brand analytics role: the majority of the mandate is tracking brand performance, understanding key drivers of the business, and supporting demand planning, drawing on market research as one input among several.
  • Additional incentive cash and stock opportunities (based on eligibility) may be available.
  • Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment.

Responsibilities

  • Own the brand analytics agenda for a Neuroscience launch brand - tracking performance against launch goals, translating volume and share movement into a clear "what's driving the number" narrative for brand leadership.
  • Build and maintain predictive models and performance dashboards (TRx/NBRx trending, demand planning, decile-based targeting effectiveness, patient persistency/adherence, payer mix impact) that give brand teams an early read rather than a rearview mirror.
  • Lead quarterly and ad hoc brand performance reviews - diagnosing over/under-performance versus forecast and recommending resource reallocation across channels, segments, and geographies.
  • Partner on AI tool execution: act as the business-side partner for AI-powered analytics tools (e.g., conversational query interfaces), covering requirements, data-governance guardrails, and adoption with Brand teams.
  • Collaborate with the Commercial Analytics Center of Excellence to ensure methodology, tooling, and reporting standards are consistent and reusable across the Neuroscience portfolio.
  • This role does not have direct people management responsibilities but provides direction to junior analysts, peers, and vendor partners on project execution.
  • Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible.

Requirements

  • The Associate Director works under the guidance of the Senior Director, Neuroscience Commercial Analytics & Insights, while operating with a high degree of autonomy on day-to-day insight delivery.
  • Proven ability to synthesize secondary data and real-world/claims data into insights that hold up under senior leadership scrutiny.
  • Proficiency with industry-standard data sources and platforms (IQVIA, Symphony/SHS, APLD, claims) and modern analytics/BI tooling.
  • BMS has an occupancy structure that determines where an employee is required to conduct their work.
  • 5+ years of experience in pharmaceutical/biotech brand analytics, commercial analytics, or demand planning, with a strong grasp of the key drivers of the business; neuroscience, psychiatry, or CNS therapeutic area experience strongly preferred.
  • Bachelor's degree required; advanced degree (Master's, MBA, or PhD) preferred.
  • Working familiarity with AI-enabled analytics tools (predictive modeling, generative AI query interfaces) in a commercial setting.
  • Strong stakeholder management skills, with experience influencing cross-functional and governance forums without formal authority.
  • Excellent written and verbal communication skills - able to translate complex analytics into a clear, decision-ready narrative for non-technical audiences.
  • Strategic Collaborator - a trusted advisor to brand teams, bridging insights, strategy, and execution.
  • Customer-First Mindset - champions understanding and serving patients and providers across every engagement touchpoint.
  • AI-Forward Builder - excited to shape how AI and advanced analytics get used in practice, not just in theory.
  • Enterprise Mindset - balances brand-specific needs with broader Neuroscience and BMS commercial analytics priorities.
  • Innovative Thinker - anticipates where the market and the tooling are headed, and moves the team there early.

Nice to have

  • 5+ years of experience in pharmaceutical/biotech brand analytics, commercial analytics, or demand planning, with a strong grasp of the key drivers of the business
  • neuroscience, psychiatry, or CNS therapeutic area experience strongly preferred.
  • Bachelor's degree required
  • advanced degree (Master's, MBA, or PhD) preferred.

Skills

  • Represent Customer Insights & Engagement in franchise-level forums, shaping how insights inform long-term Neuroscience commercial strategy.
  • Contribute to the transition from brand-specific analytics toward an enterprise-ready, scalable analytics playbook for future launches.
  • Ensure all research, data use, and AI tool deployment adhere to BMS compliance, privacy, and governance standards.

Compensation

  • 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
  • Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

Benefits

  • Medical, pharmacy, dental, and vision care.
  • Work-life benefits include:
  • With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary.
Apply directly at Bristolmyerssquibb →Create a free account for alerts like thisView Bristolmyerssquibb immigration profile

This listing is sourced directly from Bristolmyerssquibb's careers page and normalized into a canonical job model.