Entrada Therapeutics

IT Support Associate (CONTRACT)

Boston, MA · Contract

Sponsorship not specified$44k-$601kDetected 8 days ago

AzureCustomer SupportCollaborationProblem SolvingSharePoint

About the role

In this role, you will serve as a key IT resource-resolving escalated issues, supporting lab systems, and ensuring smooth day-to-day operations for scientific and business teams.
This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.

End-User & Desktop Support
Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
Document troubleshooting steps, resolutions, and system configurations
Lab Systems & Infrastructure Support
Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
Support connectivity between lab instruments, networks, and data storage solutions

You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment.

Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies providing end user support, with ideally 1+ year support laboratory systems
Working knowledge of lab systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
Proficiency in Windows, macOS, networking, and endpoint management
Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, NinjaOne, Intune, Endpoint Privileged Management) and ticketing platforms (e.g. Freshservice)
Excellent problem-solving skills, attention to detail, and customer service orientation
Ability to work independently and collaborate cross-functionally in a fast-paced environment
Desire to work in an innovative and collaborative environment
This position is a long-term contract opportunity with an on-site working model, with in office attendance during core working hours 4-days a week at the Entrada Therapeutics Headquarters in Boston, MA. #LI-JF1#LI-Onsite

Entrada Therapeutics is an equal opportunity employer.
Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
Third Party Staffing Agencies
Entrada does not accept unsolicited resumes from any source other than directly from candidates.

rientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law

This listing is sourced directly from Entrada Therapeutics's careers page and normalized into a canonical job model.