Ultimo Software Solutions Inc.

Product Manager, CX: IFS Loops

Palo Alto, California, United States · Contract

Sponsorship not specifiedDetected 40 days ago

Machine LearningLLMsAgentic AILangGraphProduct ManagementJiraSalesforceCRMLogisticsZendeskRoboticsResearchCommunicationCollaboration

About the role

IFS is a billion-dollar revenue company with 7000+ employees on all continents.
Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

Proven track record of building or optimizing Help Centers, Knowledge Bases, or AI Chatbots that successfully diverted support tickets
Collaborate with engineering to align product needs with agent platform capabilities (planning, memory, tool orchestration, retries, etc.).
Partner with AI research to bring experimental features into real-world settings.
Build product foundations that allow for vertical reuse, system generalization, and long-term scalability.

Familiarity with agentic AI patterns and tooling (e.g., LLM agents, tool use, LangChain, OpenAI functions, memory systems)
Experience working closely with engineers and researchers on system-level product decisions

Exposure to or interest in domains like logistics, field ops, manufacturing, or systems integration
Background in AI/ML infrastructure, developer platforms, robotics, or IIoT
Experience designing for human-in-the-loop or semi-autonomous systems
Hands-on experience with prototyping workflows or agents using modern frameworks (e.g. LangGraph, AutoGen)
These agents go beyond chat - they take meaningful action, work across tools and systems, and operate in complex, high-stakes environments.
You'll turn cutting-edge agent capabilities - like long-term memory, tool use, and planning - into applied, valuable products.
VEVRAA Federal Contractor, Equal Opportunity Employer

Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in.
We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.
As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we'll help you make your moment.
Join Team Purple.
Use Case Discovery & Validation

This listing is sourced directly from Ultimo Software Solutions Inc.'s careers page and normalized into a canonical job model.