Semtech

Senior Product Manager - User Experience (UX)

USA - GA Remote · Senior

Sponsorship not specifiedDetected 30 days ago

UX ResearchDesign SystemsProduct StrategyPerformance ManagementResearchLeadershipCollaboration

About the role

This is a strategy-to-execution role for a UX leader who thinks in outcomes - reducing friction, accelerating revenue, and earning customer loyalty at every stage of the lifecycle.
Reporting to the Vice President of IoT Connected Services, you will hold decision-making authority on Net Promoter Score (NPS) strategy and overall UX direction, owning the go-forward strategy from customer acquisition through solution orchestration.
This role carries visibility to Senior Leadership through quarterly business and strategic reviews, with the opportunity to influence the direction of how customers experience IoT connectivity at a global scale.

Responsibilities

User Research & Insights (10%): Drive research initiatives to surface deep understanding of user needs, behaviors, and pain points across diverse market segments, translating findings into actionable product direction that eliminates friction, creates measurable business impact, and informs NPS improvement strategies
NPS-Driven Usability Testing & Optimization (10%): Own the end-to-end NPS strategy, using score trends, detractor patterns, and passive feedback as the primary signal for where to focus usability testing and optimization efforts.
Define and drive rigorous testing methodologies in collaboration with UI development teams, continuously closing the loop between customer sentiment and experience improvement to eliminate friction, elevate retention, and optimize AI-assisted and in-product chat interactions
Team Leadership & Development (10%): Lead and develop a high-performing team of UX specialists through clear direction, performance management, and intentional career growth, building team capability and operational efficiency to deliver at scale
UX Roadmap Delivery (10%): Build and execute a UX roadmap aligned to product strategy, owning the go-forward direction from customer acquisition through solution orchestration - prioritizing initiatives that drive user adoption, reduce drop-off, and create direct pathways to revenue acceleration, including the introduction of AI-powered chat and proactive engagement touchpoints across the customer lifecycle
Cross-functional Collaboration (10%): Serve as the UX integration point across engineering, marketing, and sales - ensuring design priorities are embedded into product development from inception through delivery, improving cross-team efficiency and compressing cycle times
Design System Management (5%): Establish and govern UX standards, guidelines, and design systems in partnership with UI development teams - enabling consistent, scalable experiences that reduce rework and accelerate product development, including standardized patterns for AI chat and contextual engagement components

Requirements

NPS & Customer Sentiment: End-to-end NPS program ownership, with proven ability to connect customer sentiment to usability priorities and roadmap decisions
AI & Emerging Tools: Hands-on experience with AI-powered design and engagement tools
Research & Insights: Strong user research and usability testing expertise, with a track record of converting findings into actionable product direction
End-to-end NPS program ownership, with proven ability to connect customer sentiment to usability priorities and roadmap decisions

Nice to have

Bachelor's degree in Business, Design, Computer Science, or related field
advanced degree a plus

Benefits

Ability to read market trends, UX patterns, and competitor strategies to maintain a forward-looking product vision
Education: Bachelor's degree in Business, Design, Computer Science, or related field

Company info

If you are passionate about shaping not just how customers use products, but how they feel about them, this role is for you.
Customer Advocacy (10%): Engage directly with customers across industries to identify unmet market needs and friction points, closing the loop on NPS feedback to ensure detractor and passive insights directly shape roadmap decisions - and ensuring AI-driven proactive engagement and accessible chat mechanisms reflect real customer expectations at every lifecycle stage

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This listing is sourced directly from Semtech's careers page and normalized into a canonical job model.