Zigabyte
Help Desk Technician (HDA)
Montgomery, Alabama
No sponsorshipDetected 27 days ago
LogisticsCustomer SupportCommunicationProblem SolvingTime ManagementSharePoint
About the role
- The F ield Assistance Services (F AS ) team is located at Gunter AFB, Alabama.
Responsibilities
- Provide help desk support for all supported applications via phone/email.
- Maintain current knowledge of relevant technologies.
- Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
Skills
- Current Comptia Security+ (Level II IAT Training) Certification
- Excellent communication and problem-solving/trouble shooting skills.
- Willing to work overtime, holidays, and weekends when necessary.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent time management skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Strong analytical and problem-solving skills.
- Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
Company info
- Two + years providing effective customer service or help desk support to external customers.
Visa & Work Authorization
- Citizen and be able to obtain and maintain a Secret-Level clearance
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This listing is sourced directly from Zigabyte's careers page and normalized into a canonical job model.