Flats LLC
Resident Manager
Chicago, Illinois, United States
Sponsorship not specifiedDetected 6 days ago
Pipeline ManagementCustomer SupportCommunicationProblem SolvingMentoring
About the role
- The Resident Manager is responsible for the on-site property operations revolving around the resident life cycle.
- The Resident Manager will supervise and train the leasing consultants, when applicable, while reporting directly to the Property Manager.
- Oversee prospect follow-up and leasing pipeline management to maximize conversion.
Responsibilities
- The purpose of the Resident Manager is to effectively manage and coordinate the experience of the resident's life cycle during occupancy and achieve the highest resident satisfaction possible.
- You will be leading a dedicated team and working collaboratively with all support departments at Flats LLC.
- Leasing & Occupancy Lead and manage all leasing activities to achieve occupancy, revenue, and resident retention goals.
- Conduct apartment tours and deliver an exceptional first impression of the FLATS brand.
- Manage the leasing process from initial inquiry through lease execution.
- Marketing & Reputation Management Maintain the property's social media presence in partnership with the marketing team.
- Resident Experience Own the resident journey from prospect through move-out.
- Renewals & Retention Manage renewal outreach, communication, and lease execution.
- Maintain renewal tracking and reporting.
- Develop proactive retention strategies to improve renewal performance.
Requirements
- Regular attendance at the assigned community is required.
- Active Leasing License required.
Nice to have
- Property management, hospitality, or customer service experience preferred.
- Experience with Yardi or similar software preferred.
Skills
- Strong communication, organization, and problem-solving skills.
Benefits
- Medical, Dental & Vision
- Medical, dental, and vision insurance.
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