Memorial Sloan Kettering

Memorial Sloan Kettering

Associate Director, Epic Ambulatory and Patient Experience

New York, NY · Director

Sponsorship not specified$168k-$277kDetected 65 days ago
Project ManagementPerformance ManagementEpicClinical TrialsClinical ResearchPatient CareResearchLeadershipCollaborationMentoring

About the role

  • Guarantees collaboration and smooth operations throughout ambulatory and patient experience application areas spanning various teams
  • Accountable for staff management, budget oversight, and resource planning across the application portfolio

Responsibilities

  • Offers strategic supervision and direction to Team Leads who directly manage application analysts, ensuring high-quality delivery of system capabilities aligned with clinical, operational, and patient engagement objectives
  • Offers strategic and operational direction across Epic Ambulatory and Patient Experience areas, including roadmap development, upgrade scheduling, production support, and long-term optimization
  • Prioritizes tasks, performance expectations, and governance structures to drive consistent execution and continuous improvement
  • In this role, you will lead the strategic direction, delivery, and optimization of Epic Ambulatory and Patient Experience platforms supporting MSK's clinical, operational, and patient engagement objectives.

Requirements

  • Epic Ambulatory certification required
  • 3+ years Epic Ambulatory application experience
  • 5+ years Epic application support experience
  • Proven experience leading Epic application teams in a healthcare environment
  • Strong background in ambulatory workflows, patient engagement, and population health systems
  • Strong Project management experience as well as in managing budgets, resources, and cross-functional IT initiatives

Nice to have

  • MyChart certification preferred

Skills

  • Expertise in establishing governance frameworks, standards, and structured release management across Epic application domains
  • Proven ability to foster collaboration across ambulatory operations, population health, and digital patient experience initiatives
  • Additional Information
  • Reports To: Director, Application Services
  • Schedule: Hybrid, onsite 3 times a month at 885 3rd Avenue, New York, NY
  • Helpful Links:
  • Compensation Philosophy
  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

Compensation

  • $167,600.00 - $276,700.00
  • At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

Benefits

  • Team Leads managing Epic application analysts, supporting effective solution delivery for ambulatory operations, population health, interoperability, and digital patient engagement initiatives across the organization.
  • Leads complex, cross-functional initiatives alongside senior leadership, guiding decision-making and promoting organizational change across ambulatory operations, population health, and digital patient experience

Company info

  • The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.
  • Associate Director, Epic Ambulatory and Patient Experience
  • Exciting opportunity at Memorial Sloan Kettering Cancer Center: We are seeking Associate Director, Epic Ambulatory and Patient Experience. In this role, you will lead the strategic direction, delivery, and optimization of Epic Ambulatory and Patient Experience platforms supporting MSK's clinical, operational, and patient engagement objectives.
  • This role will oversee a team of IT professionals responsible for the design, build, support, and continuous improvement of critical applications including EpicCare Ambulatory, Ambulatory specialty modules, Interoperability solutions, MyChart, and Healthy Planet.
  • The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life.
  • Our specialized care teams provide personalized, compassionate, expert care to patients of all ages.
  • Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it.
  • MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.
  • Exciting opportunity at Memorial Sloan Kettering Cancer Center: We are seeking Associate Director, Epic Ambulatory and Patient Experience.
  • You will provide strategic and leadership oversight to Team Leads managing Epic application analysts, supporting effective solution delivery for ambulatory operations, population health, interoperability, and digital patient engagement initiatives across the organization.
  • The people of
  • We are seeking Associate Director, Epic Ambulatory and Patient Experience.

Equal opportunity

  • MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.
  • Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
  • Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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This listing is sourced directly from Memorial Sloan Kettering's careers page and normalized into a canonical job model.