Assembled

Software Engineer - Platform

New York City, NY · Staff+

Work authorization requiredDetected 78 days ago

PythonGoPostgreSQLRedisSnowflakeAWSKubernetesAgentic AICanvaCustomer SupportCommunicationCollaboration

About the role

Our Platform org is responsible for the core systems that power
As both products grow, we need systems that are reliable, scalable, secure, cost-efficient, and capable of supporting both real-time operational workflows and large-scale analytical workloads.
By joining the Platform org, you'll work on foundational problems across infrastructure, data platforms, and integrations.

Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Assembled's products sit at the center of some of the most operationally complex support environments in the world.
Our workforce management product helps support teams plan and operate at scale, while our AI agents help automate work across chat, email, and voice.
Depending on your background and interests, you may go deeper in one area, but all of our platform engineers help build and evolve the systems that power both our workforce management product and our AI agents.
Care deeply about reliability, maintainability, performance, and building systems that empower other engineers

Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

We're building the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers.
Integrations platform: We're building the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers.
Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.