Canals
Customer Success Manager
Chicago
Sponsorship not specifiedDetected 113 days ago
LogisticsCustomer SuccessCommunicationProblem SolvingAccounts Payable
About the role
- We're hiring a Customer Success Manager to help our customers scale successfully on Canals.
- Our customers rely on our platform to automate their most critical workflows - and we're growing fast.
- This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.
Responsibilities
- Own a portfolio of customer relationships, driving adoption, retention, and renewals.
- Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
- Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
- Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
- Comfortable navigating ambiguity and taking initiative to create clarity and structure.
- Strong communication and relationship-building skills across all levels of an organization.
Company info
- If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.
- Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.
This listing is sourced directly from Canals's careers page and normalized into a canonical job model.