Dutch Bros
Employee Experience Engineer - AI & Automation
1930 W Rio Salado Pkwy Tempe AZ 85281
Sponsorship not specifiedDetected 2 days ago
Data ScienceJiraProcess ImprovementZendeskCommunicationCollaborationProblem SolvingAdaptability
About the role
- At Dutch Bros, we believe great technology should be simple, intuitive, and enable our crews to focus on what matters most-creating amazing experiences for our customers.
- As an Employee Experience Engineer, you'll help shape how employees interact with technology by simplifying processes, improving self-service, and designing intelligent experiences powered by AI and automation.
- This role sits at the intersection of technology, operations, and employee experience.
Responsibilities
- You'll analyze how employees work, identify friction points, and partner across the business to build scalable solutions that reduce effort, improve productivity, and continuously elevate the technology experience.
Requirements
- Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls.
- 3+ years of experience
- Experience with IT Service Management platforms such as Zendesk, ServiceNow, Freshservice, Jira Service Management, or similar.
- Experience managing or improving knowledge bases and service catalogs.
- Familiarity with AI technologies including copilots, virtual agents, prompt engineering, or intelligent automation.
- Must be able to collaborate in-person with occasional impromptu in-person meetings
- Experience building workflows, automation, integrations, or low-code solutions.
- Strong analytical, problem-solving, and process improvement skills.
- Excellent communication and collaboration skills with both technical and business teams.
- Passion for creating exceptional employee experiences through technology.
Nice to have
- Bachelor's degree in a relevant field (business, finance, economics, computer science, data science, etc.) preferred.
Skills
- Employee Experience
- Self-Service Adoption
- AI & Automation Utilization
- Knowledge Quality & Adoption
- Service Catalog Maturity
- Reduction in Manual Processes
- Employee Effort Score
- Operational Efficiency
- Service Quality & Consistency
- Physical Requirements:
- In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
- Analyze employee journeys to identify opportunities to eliminate friction.
Compensation
- DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Benefits
- Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools.
Company info
- It's fun to work in a company where people truly believe in what they are doing.
- At Dutch Bros Coffee, we are more than just a coffee company.
- We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
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This listing is sourced directly from Dutch Bros's careers page and normalized into a canonical job model.