Whisker Labs Careers

Senior Product Manager, Ting Consumer Products

Remote (United States) · Senior

Sponsorship not specifiedDetected 7 hours ago

Product ManagementProduct StrategyRoadmappingCustomer SupportResearchCommunication

About the role

This role sits at the intersection of product and marketing.
Be the in-house expert on consumers' needs - what prompted them to request or buy the product, how they use it, and what new problems it can solve for them.
Evolve the tools used by our Fire Safety Team to increase FST effectiveness and throughput resolving customer's fire hazards.

lightweight processes that scale with the team, not for their own sake.
If you want to take ownership, shape strategy, and drive meaningful change, you'll love Ting Labs.
It will partner very closely with marketing to deliver an evolving customer experience, with the goal of growing the Ting installed base through both existing and new channels.
What You'll Own The consumer.
Run discovery, build durable feedback loops, and translate insight into the product roadmap.
Elevate the existing web and mobile experiences and support new flows and customer experiences.
Partner with design, engineering, marketing and operations to shape the scope of each release.
About the Role We are hiring a Product Manager to scale Ting's consumer product and services - owning strategy, roadmap, customer support and insights, GTM, and the web and mobile apps themselves.

Consumer product experience 4+ years of consumer / mobile app product management experience.
2+ years distributing products via D2C channels, experience with subscription-based products, knowledge of churn models and LTV calculations.
Strong understanding of how consumers interact with device / software combinations such as wearables, smart home technology and telemetry.
Knowledge of how to extract qualitative and quantitative consumer insights to inform the product strategy and roadmap.
Track record of translating ambiguous consumer needs into repeatable product requirements that serve multiple buyers.
You can name the specific AI tools and workflows you use day-to-day and explain how they've changed what you produce and how fast.

Experience with internal tools used to support the consumer experience is preferred.

Use modern AI tools fluently across research, prototyping, writing, and analysis - at the pace PMs are now expected to work.

Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits.

By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires.
We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place.
We are hiring a Product Manager to scale Ting's consumer product and services - owning strategy, roadmap, customer support and insights, GTM, and the web and mobile apps themselves.

Ting Labs is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This listing is sourced directly from Whisker Labs Careers's careers page and normalized into a canonical job model.