OneApp
Disputes Operations & Strategy
United States (Remote)
Sponsorship not specifiedDetected 26 days ago
LLMsStakeholder ManagementProcess ImprovementCommunicationCollaborationProblem Solving
About the role
- This role will impact OnePay's vision by delivering simple, scalable, and technology-forward solutions to improve our operations, as well as upgrading customer-facing and agent-facing tooling to reduce regulatory, operational, and fraud risks.
- You will work closely with various teams to transform disputes intake, investigations, chargebacks, and resolution across all product offerings at OnePay using cutting-edge AI technologies.
Responsibilities
- Drive AI Transformation: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates-and build the business cases to act on them.
- Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance.
- Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur
- implement quick workarounds while owning the path to permanent, automated fixes.
- Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts.
- Expertise in AI & Automation: Demonstrated ability to hands-on deploy AI tools-including LLMs, prompt engineering, workflow automation, or advanced analytics platforms-to identify process gaps, eliminate manual effort, and drive measurable efficiency.
- An Owner's Mentality: You move fast, take accountability, and drive complex technical and operational projects to completion.
- Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes.
- Initial Interview with Talent Partner
- To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences.
Requirements
- 5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation.
- Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality.
Nice to have
- Domain Expertise: Direct experience working in the fraud, chargebacks, or disputes space.
- Regulatory Knowledge: Solid understanding of Regulation E and Regulation Z requirements, Mastercard network rules, and the standard dispute/chargeback lifecycle.
- Fintech Background: Experience working in fast-paced fintech or neobank environments.
Skills
- Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs.
Compensation
- Competitive base salary, stock options, and health benefits from Day 1
Benefits
- Competitive base salary, stock options, and health benefits from Day 1
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
Equal opportunity
- We are an equal opportunity employer.
- We encourage candidates from all backgrounds to apply.
- Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.
- equal opportunity employer.
This listing is sourced directly from OneApp's careers page and normalized into a canonical job model.