Kunai

Salesforce Architect

Remote - United States

Sponsorship not specifiedDetected 7 days ago

Full-Stack DevelopmentAWSAPI DevelopmentKafkaAgileSalesforceCustomer SupportCommunicationCollaboration

About the role

You will play a vital role in shaping the architectural roadmap for Salesforce Sales, Service, and Experience Clouds, enabling seamless interactions for customers and internal users.

Lead architecture design and implementation for end-to-end Salesforce solutions focused on customer experience, usability, scalability, and system reliability.
Develop and execute the Salesforce team's strategic roadmap within Workplace Solutions, aligning technical decisions with business priorities.
Collaborate with business stakeholders and UX experts to map customer and user journeys
Drive innovation by exploring and applying emerging Salesforce technologies and architectural best practices.
Travel to Omaha as necessary to partner directly with cross-functional teams.
Deep understanding of customer support, case management, and digital self-service frameworks within Salesforce.
Proven ability to map and design user and customer journeys and translate them into scalable, maintainable technical architecture.

5+ years of experience as an enterprise Salesforce Architect across Sales, Service, and Experience Clouds with a focus on enhancing user experience and service quality.
Experience with domain-driven design, event-driven architectures, and modern API development on the Salesforce platform.
Required Skills & Experience:

Salesforce Architect or Consultant certifications.
Familiarity with customer data platforms (CDPs), feedback mechanisms, and analytics tools.
Hands-on experience with AWS, event streaming platforms (e.g., Kafka), and integration tools such as MuleSoft.
Minimum Degree Required:

Familiarity with operational metrics such as response time, user satisfaction, and first contact resolution.
Effective communication skills with a track record of aligning cross-disciplinary teams around architecture and experience goals.
Knowledge of the SAFe framework and Agile Release Train (ART) is preferred.

We are proud to offer our employees a range of benefits, including competitive compensation, professional development opportunities, and flexible work arrangements, all designed to help them thrive.

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers.
Together, we are changing the world's relationship with financial services.
At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered.

This listing is sourced directly from Kunai's careers page and normalized into a canonical job model.