Upbound - Job Posting

Global Account Manager [REMOTE]

New York, New York, United States

Sponsorship not specifiedDetected 34 days ago

KubernetesTerraformPlatform EngineeringAgentic AISalesAccount ManagementForecastingProcurementCustomer SuccessCommunicationCollaboration

About the role

Upbound is redefining how modern infrastructure is built for the Agentic AI Era.
Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide.
We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date.

Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.
We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane -a new platform layer that makes infrastructure programmable, autonomous, and composable.
We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.
Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries.
This is not a reactive support role.
The GAM proactively builds executive relationships, develops account growth plans in collaboration with the Customer Experience team, and leads commercial conversations around renewals and upsells.

A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.

Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
Comfort operating in a fast-moving, early-stage environment where the playbook is still being written.
written, verbal, and in executive presentation settings.
It is a plus if:
Familiarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts.
Experience with usage-based or consumption pricing models.
Prior experience at a Series A/B infrastructure or developer tools company.
Established relationships within the platform engineering or cloud architecture community.
Why Upbound?
About Upbound
A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date.
For more information, visit www.upbound.io.

Global Account Manager (GAM) is responsible for the health, growth, and long-term success of Upbound's global enterprise customer relationships.
Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.

Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale-so platforms are ready for both humans and AI agents.
You'll work cross-functionally with solutions engineering, product, marketing, and customer success to ensure customers are continuously

This listing is sourced directly from Upbound - Job Posting's careers page and normalized into a canonical job model.