Climate First Bank
Customer Service Representative
United States - Remote · Full-time
Sponsorship not specifiedDetected 15 days ago
Customer SupportCommunicationCollaboration
About the role
- Petersburg, Winter Park, Mount Dora, and a growing digital presence, we're proving that banking can be a force for good.
- Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers.
- We celebrate wins, tackle challenges head-on, and push boundaries.
Responsibilities
- Handling all incoming calls to the main phone line with resourcefulness, urgency and most importantly exceptional customer service will provide meaningful support to our branches and will serve as an extension of our in-branch services.
Requirements
- Leverage your exceptional knowledge of our products and services to consult callers, make product recommendations or refer them to the appropriate resources within the Bank.
Nice to have
- Prior experience in customer service or sales.
- Banking experience preferred.
- Retail or sales environment acceptable.
- Strong sales instincts and knowledge of consultative sales techniques.
Compensation
- In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors.
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA)
- 401(k) with 6% Employer Match - No Vesting Period.
- Employee Stock Options
- Exclusive Employee Banking Perks
- 2-4 Weeks of Vacation based on officer level plus additional tenure-based time.
Company info
- You'll be one of our front faces of the Bank and the first line of defense for callers and incoming email requests from customers.
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This listing is sourced directly from Climate First Bank's careers page and normalized into a canonical job model.