Rootly
Strategic Customer Success Manager (Bay Area)
San Francisco, USA
Sponsorship not specifiedDetected 15 days ago
MySQLDevOpsData VisualizationFigmaCanvaSalesCustomer SuccessCustomer SupportLeadershipCommunicationTime Management
About the role
- At Rootly, we are committed to helping our customers successfully utilize our services throughout their entire journey with us.
- We are seeking a dedicated and experienced Customer Success Manager to help us achieve our vision of empowering customers to be exceptionally successful.
- You will be instrumental in ensuring our customers achieve their goals and gain maximum value from our services and product as we continue to grow and scale our product and service offerings!
Responsibilities
- Collaborating with our Sales team to create strategic customer engagement plans.
- Use product data and insights to identify accounts at risk of churn, and partner with Sales and Customer Support to develop re-engagement strategies.
- We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents.
Requirements
- Proficiency with tools such as MySQL, Birst, Tableau, or Looker to gather and analyze data, and experience with Salesforce.
- Demonstrated time management skills with the ability to prioritize tasks effectively.
Benefits
- We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.
Company info
- Guiding assigned customers through onboarding, configuration, and continuous product adoption.
- Proactively engage with customers to address any underutilization of our services.
- Assessing and analyzing lost or churned customers, identifying the reasons for churn, and formulating strategies to win them back.
- Leveraging our platform to make your customers highly successful in their work.
- About Rootly At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable.
- We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.
- Customers love Rootly.
- See why our customers have reviewed us 5 stars on G2.
- We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub.
- About the Role At Rootly, we are committed to helping our customers successfully utilize our services throughout their entire journey with us.
This listing is sourced directly from Rootly's careers page and normalized into a canonical job model.