Sensei
Experience Specialist
Rancho Mirage, CA · Director
Sponsorship not specifiedDetected 42 days ago
RESTCustomer SupportLeadershipCommunicationAdaptabilityMicrosoft Office
About the role
- Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs.
- The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu.
- In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities.
Responsibilities
- Manage intradepartmental communication to inform, update and follow-up on guest needs
- Maintains front desk and front drive area in a clean and orderly fashion.
- Manage intradepartmental communication to inform, update and follow-up on guest needs; creating daily pass ons to ensure the next day's operation is set up for success.
- Perform all job duties in a safe manner and abide by all safety policies and procedures
- Perform other tasks as requested by supervisor
- Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
- Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed
- Ellison, our ecosystem of products and experiences is designed with one intention:
Requirements
- Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
- Ability to pay close attention to detail with minimal supervision.
- Ability to proactively sell products and services, comfortable with upselling of guest accommodations or treatments.
- At least 2 years prior experience working at a front desk, hotel concierge, hotel reservations, or call center
- Experience in computer, reservations, and itinerary systems.
- Collaborative mentality and the ability to recognize how to get things done as a team
- Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing/shipping.
- Experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, dining reservations systems, Alice, and Outlook.
- Traits We Value
- Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings
- Self-confidence and composure to accept critique, process it, and apply the learnings to improve
- Resourceful and adaptable, understanding that a big idea can come from anywhere
- Open to learning, developing new skills and professional experiences
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
Benefits
- to empower you to grow well and lead the world toward greater wellbeing.
- Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
Company info
- Founded by Dr.
- In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu.
This listing is sourced directly from Sensei's careers page and normalized into a canonical job model.