Proofpoint
Order Management Specialist II
Draper, UT · Mid
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About the role
- This role is a trusted resource for resolving escalations, ensuring order quality and compliance, and driving continuous process improvement.
- Interpret contracts, purchase orders (POs), and deal structures to ensure alignment with policies and systems
- Resolve order-related issues and escalations with a focus on root cause analysis and prevention
Responsibilities
- Own and manage complex customer orders end-to-end, ensuring timely and accurate processing
- Collaborate with cross-functional teams (Sales, Finance, Legal, RevOps, Fulfillment) to validate requirements and optimize workflows
- Identify process gaps and inefficiencies; recommend and implement improvements
- Support creation and maintenance of process documentation, SOPs, and training materials
Requirements
- Advanced proficiency in order management systems (e.g., Salesforce, ERP platforms)
- Strong attention to detail with ability to review and ensure order accuracy and completeness
- 4+ years of experience in Order Management, Sales Operations, or related Q2C functions
Nice to have
- Bachelor's degree or equivalent experience preferred
Compensation
- At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.
Benefits
- Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.
- This role may be eligible for variable compensation and/or equity.
Company info
- Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
- How We Work:
- At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Ensure adherence to company policies, compliance standards, and audit requirements
- Provide guidance and informal mentorship to peers; contribute to team capability building
This listing is sourced directly from Proofpoint's careers page and normalized into a canonical job model.