C.H. Robinson

C.H. Robinson

Key Account Manager (On-Site)

Minneapolis, MN United States of America

Sponsorship not specified$76k-$158kDetected 27 days ago
CRMSalesAccount ManagementBusiness DevelopmentNegotiationSupply ChainProcess ImprovementAR/VRLeadershipCommunicationCollaborationPublic SpeakingMicrosoft Office

About the role

  • You will play a critical role in driving growth and deepening partnerships within your aligned account.
  • Acting as the primary point of contact and trusted advisor, you will be responsible for uncovering new opportunities, creating demand, and delivering innovative, customer-centric solutions that align to evolving business needs.
  • You will champion the customer internally, collaborating across teams and geographies to ensure seamless execution and continuous improvement.

Responsibilities

  • Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.
  • Demonstrates and drives a data driven approach
  • Plus a broad range of career development, networking, and team-building opportunities
  • Identifies and implements solutions to champion process improvement and cost avoidance for customer

Requirements

  • Minimum 4 years of experience in sales and/or account management
  • Ability to travel up to 30% (domestically and internationally)
  • Bachelor's degree from an accredited college or university
  • Proven track record of delivering measurable financial results through sales or account management solutions

Compensation

  • $75,700.00 - $158,340.00
  • The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.
  • Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.
  • details listed in this posting reflect the base pay only and do not include additional variable compensation.

Benefits

  • Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community

Company info

  • Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
  • Acts as an advocate for customers, internally conveying their customer-specific needs across the organization, to ensure proper alignment and prioritization of resources
  • Targets and manages road map toward continuous improvement for their customers working directly with the account team to ensure exceptional service is delivered to C.H. Robinson customers
  • Collaborates and actively communicates with partners on the capacity/product/supply team to identify strategic solutions for complex issues
  • Engages internal leadership team members to ensure alignment, resource prioritization and participation in account strategy
  • Partners with operations and capacity/product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI's
  • Partners with sales team to provide holistic plan for transition of customer accounts, define expectations and timelines, seek opportunities to leverage automation and set plans for execution
  • Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
  • Regularly reviews AR dashboard and ensures timely action is taken with customers
  • C.H. Robinson is seeking an On-Site Key Account Manager (KAM) to support one of our key customers.

Equal opportunity

  • C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
  • EOE\Disabled\Veteran
  • Benefits
  • Your Health, Wealth and Self

Visa & Work Authorization

  • As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people
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This listing is sourced directly from C.H. Robinson's careers page and normalized into a canonical job model.