Blue Cross Blue Shield of Michigan
Customer Service Rep I - MA Servicing (Detroit) C-S-R
Detroit, MI, United States · Full-time
Sponsorship not specifiedDetected 16 days ago
Customer SupportResearch
About the role
- Customer Service Rep I Full-time Shift: 8:00 am to 5:00 pm (Shift bidding process based on seniority) Detroit, MI Assessment required- Customer Service Rep Analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. - Primarily conducts low complexity internal and external research to determine
- and request the data needed to handle inquiries regarding membership. - Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. - Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). - Organize work
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This listing is sourced directly from Blue Cross Blue Shield of Michigan's careers page and normalized into a canonical job model.