PagerDuty

PagerDuty

Account Manager

Atlanta · Senior

Sponsorship not specified$105k-$127kDetected 36 days ago
DevOpsData AnalysisData VisualizationLLMsAgentic AIAccessibilitySalesforceSalesAccount ManagementNegotiationForecastingCustomer SuccessLeadershipCollaborationProblem Solving

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations.
  • PagerDuty is seeking an Account Manager to join our diverse, customer-focused team!
  • The base salary range for this position is $105,000.00 - $126,500.00 USD.

Responsibilities

  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
  • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Requirements

  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
  • 4+ years of proven success managing renewals and growth within a SaaS environment.
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
  • Bachelor's degree or equivalent experience.
  • The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

Nice to have

  • Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
  • Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
  • Proven history of achieving revenue and retention goals through consultative account management.
  • Self-starter with strong collaboration, negotiation, and problem-solving skills.
  • Hesitant to apply?
  • We encourage you to submit your resume even if you don't meet every requirement.
  • We value potential and consider each candidate's full professional story.
  • Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.

Compensation

  • The base salary range for this position is $105,000.00 - $126,500.00 USD.
  • Competitive salary

Benefits

  • As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • Learn more, including country-specific offerings, on our benefits site.
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year

Company info

  • Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
  • This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty's platform while driving revenue growth.
  • What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
  • Own a portfolio of existing customers to ensure adoption, value realization, and retention.

Equal opportunity

  • PagerDuty is an equal opportunity employer.
  • Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
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This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.