Five9
Technical Account Manager
United States (Remote)
Sponsorship not specifiedDetected 1 day ago
Project ManagementSalesforceCRMAccount ManagementCustomer SupportCiscoVoIPCommunicationTime ManagementMentoringPublic Speaking
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Join us in bringing joy to customer experience.
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations, ensuring best practices are effectively implemented.
Responsibilities
- Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services.
- Develop materials in-line with the specific sales and/or services opportunity requirements.
- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Requirements
- Strong skills in project management, client relationship management, and technical expertise.
- Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology.
- With a strong foundation in technical account management, customer satisfaction, and solution deployment, the ideal candidate will thrive in the premise-based or hosted telecommunications software industry.
- The ideal candidate will have in-depth implementation, consulting and customer relationship management experience with one of the following
- 4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering.
- Contact Center industry experience.
- Strong practical understanding of VoIP applications and its principles.
- Well-versed in Salesforce CRM.
- Outstanding customer facing verbal and written communication skills.
- Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously.
- Willingness to travel occasionally to customer sites.
- B.A./B.S. or equivalent experience.
Nice to have
- Strong understanding of PC and its operating systems.
- Experience with SaaS model and applications.
- Development experience.
- The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
- Your recruiter can share more about the specific compensation package during your hiring process.
- Five9 is an equal opportunity employer.
Compensation
- Currency USD Pay Range Start $71,900/yr Pay Range End $172,300/year (based on experience)
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
- The more inclusive we are, the better we are.
- Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers' business objectives.
- Partner with Customers to optimize the Five9 call center software solution.
- Articulate the value of Five9's Services through presentations, demonstrations and open discussion with customers.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.