DigiCert

DigiCert

Technical Account Manager

United States · Mid

Sponsorship not specifiedDetected 38 days ago
PythonJavaAWSLinuxRESTCRMAccount ManagementCustomer SupportTCP/IPDNSCiscoLoad BalancingCommunicationProblem SolvingOrganizational Skills

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Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This role is central to DigiCert's mission of delivering a world-class customer experience, minimizing customer risk and downtime, and maximizing the value customers realize from our solutions.

Responsibilities

  • Technical Support And Guidance
  • Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss.
  • Collaborate with internal technical teams to proactively monitor and manage customer issues.
  • Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations.
  • Build trust by providing consistency, accountability, and visibility tailored to the customer's business and product needs.
  • Maintain expertise in DigiCert product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, F5, DNS Products and Windows operating systems.

Requirements

  • Strong Understanding of PKI/Digital Security products.
  • Strong understanding of network topology's
  • Troubleshoot and resolve technical problems with a strong understanding of DigiCert PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM).
  • Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, Java, Load Balancers, Proxy's, Python etc.

Nice to have

  • Bachelor's degree in business, information technology, or a related field (or equivalent experience) is strongly preferred.

Benefits

  • Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program.
  • Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments.

Company info

  • DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com
  • Job summary
  • We are seeking a Technical Account Manager (TAM) to join DigiCert's growing global team and support our most strategic, high-value enterprise customers.
  • As a Technical Account Manager at DigiCert, you will serve as a trusted technical advisor and primary point of contact for customers enrolled in Premium Support. You will deliver a proactive, high-touch support experience by combining deep technical expertise with strong customer advocacy. Acting as a Subject Matter Expert (SME) across DigiCert products and services, you will lead issue management, guide best practices, and partner closely with internal teams to ensure optimal customer outcomes.
  • DigiCert is a global leader in intelligent trust.
  • We protect the digital world by ensuring the security, privacy, and authenticity of every interaction.
  • Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents.
  • Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com
  • Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth:
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This listing is sourced directly from DigiCert's careers page and normalized into a canonical job model.