The Flex
Director of Product, Payments Platform
New York, NY; San Francisco, CA · Director · Full-time
Sponsorship not specified$248k-$310kDetected 5 days ago
RailsLeadershipMentoring
About the role
- Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience.
- It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult.
- Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget.
Responsibilities
- Own Flex's payments platform strategy and roadmap end-to-end: vaulting, authorization, processing, reconciliation, and refunds across all payment methods (card, wallet, ACH).
- Drive down payment processing costs through better routing, smarter retry logic, and fraud/dispute efficiency - without sacrificing UX or resilience.
- Build and scale fraud detection and dispute infrastructure to reduce losses while minimizing false positives and user friction.
- Partner with Risk, Finance, Ops, and Engineering to align on business goals and build resilient, compliant, and scalable payment solutions.
- Lead and grow a high-performing product team, coaching PMs while maintaining a strong bar for ownership and quality.
- Define success metrics and build dashboards, tooling, and processes to measure performance across cost, reliability, speed, and loss rates.
- Strong technical acumen and systems thinking - you've worked closely with engineers to design reliable, scalable systems.
- We are growing quickly, but deliberately, with a focus on building an inclusive culture.
- Experience working with Payment processors, building dispute automation, or expanding payment options in regulated environments.
Requirements
- Demonstrated ability to balance user experience, cost optimization, fraud risk, and regulatory requirements in product decisions.
- If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone.
Nice to have
- If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone.
Compensation
- Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines.
- For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below.
- Flex utilizes a geographic pay differential based on a cost of labor index.
- If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone.
- $248,000 - $310,000 USD
Benefits
- Competitive medical, dental, and vision
- Company equity
- Unlimited paid time off + 13 company paid holidays
- Parental leave
Company info
- For full-time U.S. employees we offer:
- For full-time non-U.S. employees, we offer:
Equal opportunity
- Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
- equal opportunity workplace.
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This listing is sourced directly from The Flex's careers page and normalized into a canonical job model.