Materion
Customer Support Specialist - Manufacturing
Cleveland, OH · Contract
Sponsorship not specifiedDetected 30 days ago
StatisticsCRMAccount ManagementSAPCustomer SupportCommunicationMicrosoft Office
About the role
- Be the single point of contact for customers, internal and external for order management activities
- Receive and process orders and inquiries from current and prospective customers
- Be responsible for customer phone calls via, direct, & team hunt group
Responsibilities
- This position helps support the Performance Materials (PM) business unit by generating revenue through obtaining orders, providing access to technical information.
Requirements
- 3-5 years of experience with customer support
- Must be familiar or able to become familiar with advanced alloy systems & other engineered materials solutions
- Detail-oriented and possess the ability to follow through on issues
- Ability to learn Materion SAP, CRM, and Enterprise software tools utilized for daily business
- Must be positive and a good team player
Nice to have
- High School diploma (some college preferred) or Bachelor's degree
- Experience in a manufacturing environment is required, experience in the metals or custom fabrication industries is preferred
- Familiarity with industry, customer, and quality specifications preferred
Benefits
- Adhere to all Health & Safety requirements and serve as an active supporting participant of the plans and initiatives of Materion
Company info
- Monitor the status of orders and oftentimes initiate contact with customers to assure they are fully aware of any changes in the original delivery requirement
- Answer customers' questions about products, prices, availability, or credit terms received via email, phone, M Power or internal inquiry
- Provide "Professional Service Level" regarding all verbal and written communications with current and potential customers
- The Customer Support Specialist will be the point of contact for current and potential customers.
- The Customer Support Specialist will work cooperatively with, Key Account Managers, Account Management, and other members of the PM team to grow existing customers and create new customers while increasing customer satisfaction.
Visa & Work Authorization
- citizen, a U
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This listing is sourced directly from Materion's careers page and normalized into a canonical job model.