Chinese American Service League

Senior Manager of Clinical Services

Chinatown - Chicago, Illinois · Senior · Full-time

Sponsorship not specified$90k-$100kDetected 44 days ago

AccessibilitySalesforceExcelAuditingEHR/EMRLeadershipCollaborationMentoringMicrosoft Office

About the role

This role is based in Chinatown, Chicago, with a standard Monday-Friday schedule.
As a full-time employee, you'll enjoy a range of options tailored to your needs.
Transformation: Envision and realize transformative changes in people, processes, and policies.

Offer timely feedback, coaching, and reflective support to strengthen clinical outcomes of the cases, in addition to the regular supervision meetings
Proactively aid in recruiting, onboarding, and continuously developing staff members to ensure the department maintains a high standard of clinical and cultural competence.
Conduct performance review and stay interviews to support the staff members' individualized professional growth plans in alignment of the department/agency strategic growth plan.
Support the direct reports in doing the same for their teammates
Conduct thorough reviews and signoffs of case notes, treatment plans, and clinical documentation prepared by the school; interns or staff who are not fully clinically licensed to ensure compliance with program and funding requirements within 7 business days upon receipts of the charts/notes/plans; Support the direct reports in doing the same for their teammates
Develop and implement a system for tracking and responding to client escalations and service inquiries to ensure timely and appropriate resolutions.
Take on complex cases to ensure continuity of care to clients and families and their complexity of needs are addressed and maintain timely clinical documentation.
Perform quarterly audits on the clinical documentation submitted by the clinicians and submit quarterly report to Director for findings and actionable and achievable plans.

Proficiency in using Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and other products.
Clinical Psychologist, or a Licensed Clinical Social Worker (LCSW) possessing a master's, with a valid license to practice in the state of Illinois is required.
A minimum of 3-5 years of experience in clinical supervision and staff/intern supervision required.
Knowledge and access to a diverse range of diagnostic tools and therapy materials, ensuring high-quality, evidence-based care
Experience managing clinical pathways, caseloads, and other administrative day to day activities (e.g., scheduling assistance)
To thrive in this role, you should have:
Must Haves:
Accessibility to personal vehicle to accommodate home visits, outreach events, and other conferences that arise.
Delivery of services in the home or other community-based settings.
Ability to work independently, manage competing priorities, and adapt to evolving program, client, and organizational needs.
Commitment to continuous learning and process improvement.
Education and Experience:
A minimum of 5 years of documented clinical work experience in community mental health field and a minimum of 3 years of program management required.
Skills and Knowledge:

Proficiency in English required, with second language proficiency such as Chinese (Mandarin and/or Cantonese) or Spanish a plus.

$ 90,000 - $ 100,000 /year | Full Benefits Package Included
We value your expertise and commitment, and we invest in both.
From competitive pay and comprehensive benefits to a culture that puts people first, you'll be supported while doing work that matters.
This role is based in Chinatown, Chicago, with a standard Monday-Friday schedule.
Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.
This leadership role will maintain a small caseload to stay connected to the heart of the work, model and demonstrate evidence-based and evidence-informed practices of care and services to clients and families.
This position offers a salary range of $ 90,000 - $ 100,000 annually, reflective of experience and qualifications.

Medical, Dental, and Vision Coverage
Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones.
CASL's comprehensive benefits package includes:
Retirement Plan
Generous Paid Time Off (PTO)
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Life Insurance, AD&D, and Disability Coverage
Voluntary Worksite Benefits and Pet Insurance
Commuter Benefits

From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives

This listing is sourced directly from Chinese American Service League's careers page and normalized into a canonical job model.