Brinks
Product Support Manager
Work from Home US
Sponsorship not specified$75k-$110kDetected 15 days ago
Project ManagementStakeholder ManagementExcelProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Job Description The Brink's Company (NYSE) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services.
- In this role, you will play a critical part in driving operational excellence and supporting the CVS product line across all levels of the organization.
- Thank you for considering applying for a job at Brink's.
Responsibilities
- Operational Excellence & Product Support
- Act as a product consultant and escalation point for operational support issues.
- Partner with Sales and Field Operations to manage customer expectations and deliver seamless support.
- Support customer implementations and internal startups through documentation, training, and operational expertise.
- Develop and deliver operational training for CVS Operations and Field Support teams.
- Create and maintain operational procedures and support documentation to drive consistency and effectiveness.
- Develop, refine, and monitor KPIs and quality assurance measures to evaluate operational performance.
- Implement corrective actions that improve quality, reduce costs, and enhance customer satisfaction.
- Performance Metrics & Accountability • Develop, refine, and monitor KPIs and quality assurance measures to evaluate operational performance. • Analyze performance and quality data to identify trends, risks, and opportunities for improvement. • Implement corrective actions that improve quality, reduce costs, and enhance customer satisfaction.
- Collaboration & Stakeholder Engagement • Serve as a key liaison between Sales, Field Support, Operations, and other cross-functional partners. • Build strong relationships across the organization to support product objectives and operational success. • Communicate effectively with stakeholders at all levels to ensure alignment and execution of strategic initiatives.
Requirements
- Minimum of 3 years of project management experience.
- Minimum of 2 years of experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Project.
- Minimum Qualifications • High School Diploma or GED. • Minimum of 3 years of project management experience. • Minimum of 2 years of experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Project.
Nice to have
- Bachelor's degree in Business, Engineering, or a related field.
- Experience in vault operations and a strong understanding of the armored transportation industry.
- Knowledge of process improvement methodologies such as Lean and Six Sigma.
- Strong analytical, organizational, and problem-solving skills.
- Proven track record of maintaining operational standards, integrity, and accountability.
- Strong communication and stakeholder management skills.
Compensation
- (Minimum to mid pay range specific to NY, CA, CO, WA, MD)
- 75,000.00 - 110,000.00 USD Annual
Company info
- Share best practices through documentation, training materials, and knowledge transfer across internal teams and customers.
- Training & Knowledge Management • Develop and deliver operational training for CVS Operations and Field Support teams. • Share best practices through documentation, training materials, and knowledge transfer across internal teams and customers. • Create and maintain operational procedures and support documentation to drive consistency and effectiveness.
Equal opportunity
- We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
This listing is sourced directly from Brinks's careers page and normalized into a canonical job model.