Plug Power
Product Service & Sustaining Engineer
Albany, NY
Sponsorship not specified$79k-$119kDetected 30 days ago
Supply ChainCustomer SupportMechanical DesignControlsCommunicationCollaborationProblem SolvingSCADA
About the role
- The ideal candidate brings a multidisciplinary background spanning electrical systems, controls, and mechanical engineering, along with strong problem-solving and cross-functional collaboration skills.
- Act as a technical liaison during commissioning activities, working closely with customers, field technicians, and subject matter experts
- Communicate technical issues, resolutions, and reliability improvements in a clear and structured manner
Responsibilities
- This Product Service and Sustaining Engineer role will drive design and product improvement efforts to achieve high operational availability, reliability and low life-cycle maintenance cost of Plug Power hydrogen infrastructure products.
- This role bridges engineering, field operations, and customer support, ensuring reliable performance, maintainability, and continuous improvement of systems across their lifecycle.
- Build and maintain technical product knowledge
- Develop and release service engineering deliverables to support maintenance, commissioning, monitoring & diagnostics, operations, and service cost estimation for new product introductions
- Ensure serviceability, reliability, and lifecycle cost considerations are integrated into product design and release processes
- Collaborate with vendors, development engineering, and supply chain teams to investigate and resolve system and component failures
- Perform root cause analysis using 8D problem solving methodology and drive corrective and preventive actions
- Develop, release, and execute field design changes, retrofits, and product improvement programs
- Maintain configuration control and ensure proper documentation of updates across installed base
- Apply and drive the Management of Change (MOC) process to ensure all design and field changes are properly assessed, approved, documented, and communicated across stakeholders
Compensation
- ✓The above pay range, may not take into account local geographic pay variations.
Benefits
- ✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography.
- ✓Health, Dental & Vision Insurance eligibility starting from the first day of hire
- ✓Paid time off including vacation, personal and sick time
- ✓Wellness Reimbursement Program
- ✓Potential to apply for Tuition Reimbursement
- ✓Fertility and Family Building Benefit
- ✓Bonus eligibility
Company info
- Collaborate directly with customers to provide product KPIs, incident management updates, and progress on improvement initiatives
Equal opportunity
- equal opportunity employer.
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