Plug Power
Product Service & Sustaining Engineer
Albany, NY
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($79,200) is below the Level I prevailing wage of $86,466. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $101,421 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Industrial Engineers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Industrial Engineers (17-2112) · Albany-Schenectady-Troy, NY. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The ideal candidate brings a multidisciplinary background spanning electrical systems, controls, and mechanical engineering, along with strong problem-solving and cross-functional collaboration skills.
- Act as a technical liaison during commissioning activities, working closely with customers, field technicians, and subject matter experts
- Communicate technical issues, resolutions, and reliability improvements in a clear and structured manner
Responsibilities
- This Product Service and Sustaining Engineer role will drive design and product improvement efforts to achieve high operational availability, reliability and low life-cycle maintenance cost of Plug Power hydrogen infrastructure products.
- This role bridges engineering, field operations, and customer support, ensuring reliable performance, maintainability, and continuous improvement of systems across their lifecycle.
- Build and maintain technical product knowledge
- Develop and release service engineering deliverables to support maintenance, commissioning, monitoring & diagnostics, operations, and service cost estimation for new product introductions
- Ensure serviceability, reliability, and lifecycle cost considerations are integrated into product design and release processes
- Collaborate with vendors, development engineering, and supply chain teams to investigate and resolve system and component failures
- Perform root cause analysis using 8D problem solving methodology and drive corrective and preventive actions
- Develop, release, and execute field design changes, retrofits, and product improvement programs
- Maintain configuration control and ensure proper documentation of updates across installed base
- Apply and drive the Management of Change (MOC) process to ensure all design and field changes are properly assessed, approved, documented, and communicated across stakeholders
Compensation
- ✓The above pay range, may not take into account local geographic pay variations.
Benefits
- ✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography.
- ✓Health, Dental & Vision Insurance eligibility starting from the first day of hire
- ✓Paid time off including vacation, personal and sick time
- ✓Wellness Reimbursement Program
- ✓Potential to apply for Tuition Reimbursement
- ✓Fertility and Family Building Benefit
- ✓Bonus eligibility
Company info
- Collaborate directly with customers to provide product KPIs, incident management updates, and progress on improvement initiatives
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Plug Power's careers page and normalized into a canonical job model.