SurveyMonkey

SurveyMonkey

Senior Director, AI Engineering

Ottawa, Canada · Director · Full-time

Sponsorship not specifiedDetected 68 days ago
AlgorithmsAWSGCPCloud PlatformsMachine LearningDeep LearningData ScienceNLPLLMsAgentic AILLMOpsMLOpsStatisticsA/B TestingRoadmappingResearchExperimental DesignLeadershipCommunicationCollaborationProblem Solving

About the role

  • With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
  • As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services.
  • The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.

Responsibilities

  • We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms.
  • Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
  • Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.
  • Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.
  • Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.
  • SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making.
  • We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers.
  • We live our company values -like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow.
  • We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
  • Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews.

Requirements

  • Technical Expertise & Innovation
  • Experience with Agentic AI Architecture, deployment and execution.
  • Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).
  • Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.
  • Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).
  • Master's degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.
  • As such, you will be required to work from our Ottawa office up to 1 day per week.

Skills

  • Set the technical standards for model development, deployment, monitoring, and maintenance.
  • (feature stores, model serving, training pipelines) in a Cloud Environment like AWS

Compensation

  • The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule.

Benefits

  • Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey's overarching business objectives and product vision.
  • Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
  • Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

Company info

  • SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users.
  • They help shape everything from our culture to our business decisions.

Equal opportunity

  • equal opportunity employer committed to providing a workplace free from harassment and discrimination.
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This listing is sourced directly from SurveyMonkey's careers page and normalized into a canonical job model.