nexgentechnologies

nexgentechnologies

Director of BPO & Contact Center Sales

Boynton Beach, Florida, United States · Director

Sponsorship not specifiedDetected 20 days ago
SalesPipeline ManagementNegotiationProcurementLeadershipCommunicationPublic Speaking

About the role

  • Candidates must bring an established network of executive-level contacts within the BPO space, including Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, and CGI.
  • Identify and prioritize target markets, verticals, and accounts for long-term revenue growth.
  • Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.

Responsibilities

  • Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies.
  • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
  • Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities.
  • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.
  • Client & Partner Engagement
  • Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
  • Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions.

Requirements

  • 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services.
  • Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+).
  • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
  • Experience leading cross-functional teams in solutioning and proposal development.
  • Experience with global delivery models (onshore, nearshore, offshore).
  • Strong business acumen with the ability to articulate ROI and technology value propositions.
  • Required
  • Exceptional communication, negotiation, and executive-level relationship-building skills.
  • Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI).
  • Preferred
  • Compensation & Benefits
  • Competitive base salary plus uncapped commission/bonus plan.
  • Professional development support, industry certifications, and leadership growth opportunities.

Compensation

  • Competitive base salary plus uncapped commission/bonus plan.
  • Professional development support, industry certifications, and leadership growth opportunities.
  • Own and exceed quarterly and annual bookings, revenue, and margin targets.
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