Iron Bow Technologies

Tier 1 Help Desk Technician

Herndon, Virginia, United States

No sponsorship$20k-$24kDetected 21 hours ago

iOSExcelCustomer SupportCommunicationMicrosoft Office

About the role

You look forward to getting involved with multiple areas of customer support, including providing suggestions and input that consistently help to improve customer support, identifying anomalies and suggested improvements for existing documented solutions.
You welcome opportunities to occasionally provide support at the customer site in DC, where you will get exposure to other areas to program that may open options for growth opportunities.
Other Help Desk / Customer Support duties assigned.
Available to support a Monday-Friday work schedule (we have 1 st and 2 nd

You have 2+ years of experience in a Help Desk / IT Support role where you have been customer-focused and service-oriented, where attentive to details, successfully multi-tasked, and always acted with professionalism.

Have excellent phone etiquette, clear and concise verbal and written communications, and stellar data entry skills.
Have Knowledge of MS Office (Outlook, Word, PowerPoint, Excel), Exchange, Active Directory, and mobile devices (IOS).
A HS diploma. Higher education is a plus, but a minimum of the HS diploma is required.

The salary range for this position is $20.00 - $24.00/hr.
This range reflects the anticipated base pay for the position and is not a guarantee of final compensation.
Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
This range represents only one component of Iron Bow's total compensation package.

shift schedules) - added pluses if you're flexible to support weekend shifts as well.
An overview of our benefits is available on our careers page.

This position supports one of our long-time Federal Government customers, the Department of Justice (DOJ).
Have a "customer first" voice when communicating with the customers - engage with customers to gain insight and understanding of their issue, conduct initial triage to help diagnose the problem, investigate cause, and provide a solution.
Strive to provide customer responsiveness that supports a goal of point-of-call resolution - while some support requests will need to be escalated to other teams, you bring ambition to assist customers in the most expeditious way possible and perform timely escalation of incidents and requests that cannot be completed at Tier 1.
You welcome an opportunity to be part of an existing Team of Technicians who consistently strive for favorable customer experiences that result in personal and teamwide successes.

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

US Citizenship is required - must be able to obtain and maintain a Secret Clearance issued by the DOJ

This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.