Holland Knight
IT Support Specialist
Washington, D.C · Mid
Sponsorship not specified$36k-$53kDetected 1 day ago
AndroidCustomer SupportCiscoVoIPCommunicationProblem SolvingMicrosoft OfficeMicrosoft Teams
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
- Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.
- Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature.
Responsibilities
- Support all PCs, phones, IT peripherals and IT infrastructure in the office
- Document work in IT incident ticketing system thoroughly
- Provide support to incidents that are escalated from IT Technicians or the Service Desk
- Provide technical support during events, conferences and meetings, on site and off site as needed
- Support office administration activities, projects and priorities as assigned
- senior care planning support
Requirements
- 3+ years Corporate Environment
- Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
- Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
- Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
- Experience using and supporting Apple and Android mobile devices and OSes
- Experience configuring and supporting printers and multifunction devices
- Experience using ServiceNow to log IT Incidents
- General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
- Experience supporting and troubleshooting audio-visual equipment
- Ability to effectively contribute to project documentation
- 3+ years Technical Support Experience
- Network troubleshooting knowledge
- Strong customer service orientation, with a can-do attitude and follow-through skills
- Possess analytical and problem solving skills
- Work well with others in a team environment requiring minimal supervision
Compensation
- The base salary range for this position is $35.50 - $53.20 per hour.
Benefits
- Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- health advocacy services
- behavioral health and counseling resources for all family members
- profit sharing
- and paid holidays and other paid time off, including paid leave for new parents.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
- This position is based in Washington D.C
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