ott

Channel Partnership Manager

Toronto, Ontario

Sponsorship not specified$80k-$95kDetected 20 days ago

ComplianceSalesforceCRMPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationUnderwriting

About the role

Channel Partnership Manager is a senior individual contributor responsible for recruiting, activating, and managing independent sales agents (ISAs), sub-ISOs, merchant service dealers, and payment brokers across Ontario.
This is a revenue-generating role with clear commercial accountability.
Inclusivity Statement OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected.

o Identify and recruit qualified independent agents and ISO partners
o Maintain an active recruitment pipeline of prospective agents o Negotiate residual splits, signing incentives,
o Execute structured onboarding plans to drive rapid activation
o Deliver product, pricing, and compliance training
o Conduct joint field calls and sales support during early-stage merchant acquisition
o Maintain current sales toolkits and competitive positioning materials
o Own monthly channel KPIs: active agents, merchant activations, processing volume, attrition
o Tier and manage agents based on performance
o Monitor residual payouts and manage dispute resolution
o Collaborate with Risk and Underwriting to ensure merchant quality

3+ years of Canadian merchant services or payment processing experience, including direct involvement with an agent or ISO channel (not purely direct sales).
Strong knowledge of the Canadian acquiring ecosystem, including Interac, Visa/Mastercard interchange, PCI-DSS, and residual-split ISO structures.
Proven ability to recruit and activate new agents or sub-dealers from self-generated pipelines.
Experience negotiating residual splits, activation bonuses, and commercial terms with independent business owners.
Proficiency in Salesforce or similar CRM for pipeline tracking and forecasting.

Existing agent relationships in the GTA and southern Ontario.
Background with a Canadian acquirer, ISO, or gateway provider.
Bilingual (English/French or English/Mandarin).
Familiarity with gateway integrations (e.g., Stripe, PaySafe, NMI, Helcim).
Inclusivity Statement
OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected.

Strong knowledge of the Canadian acquiring ecosystem, including Interac, Visa/Mastercard interchange, PCI-DSS, and residual-split ISO structures.

This listing is sourced directly from ott's careers page and normalized into a canonical job model.