LogicMonitor

LogicMonitor

Director, Professional Services

Austin, TX · Director

Sponsorship not specifiedDetected 13 days ago
PythonJavaPowerShellGitAWSGCPAzureCloud PlatformsLinuxProduct ManagementProduct StrategyProject ManagementAgilePerformance ManagementCustomer SuccessCiscoNetwork MonitoringLeadershipCommunicationCollaborationMentoringCertified ScrumMaster

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
  • We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX.

Responsibilities

  • LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
  • By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
  • As the Director, Professional Services, you will lead a high-performing organisation who deliver world-class implementations and training on LogicMonitor's and/ or Catchpoint industry-leading platform.
  • In this role, you will develop and empower the next generation of technical leaders, fostering a culture of accountability, collaboration, and innovation.
  • You will collaborate cross-functionally with Product, Engineering, and Customer Success to refine processes, optimise outcomes, and ensure LogicMonitor's most advanced and complex solutions are delivered with precision, quality, and customer satisfaction at the forefront.
  • Lead and develop Professional Services organisation, including both managers and individual contributors, ensuring high performance, accountability, and engagement.
  • Build leadership capacity within the team by coaching managers on performance management, resource planning, and professional growth.
  • Define and execute a long-term organisational strategy that supports LogicMonitor's global Professional Services objectives.
  • Drive operational excellence through consistent use of data, analytics, and continuous improvement frameworks.
  • Ensure balanced staffing across teams and geographies to meet business objectives and maintain healthy workloads.

Requirements

  • Experience & Leadership
  • Proven ability to scale delivery organisations, balancing customer needs, team development, and business goals across multiple geographies.
  • Exceptional communication and collaboration skills, with a track record of cross-functional influence across Product, Engineering, and Customer Success.
  • Technical Expertise
  • Strong working knowledge of core protocols and technologies such as SNMP, WMI, and APIs used in enterprise IT operations and monitoring.
  • Proficiency in scripting and automation using Python, PowerShell, or Groovy/Java, and experience with modern development workflows and version control (Git).
  • Bachelor's degree in Computer Science, Information Systems, or related technical discipline, or equivalent professional experience.

Nice to have

  • Foster a culture of collaboration, innovation, and continuous improvement across all delivery functions.
  • Serve as a key member of the Professional Services leadership team, influencing strategic direction, resourcing models, and delivery best practices.
  • Establish and monitor key performance indicators (KPIs) that measure delivery efficiency, utilisation, quality, and customer satisfaction.
  • Oversee adherence to delivery methodologies, documentation standards, and compliance with LogicMonitor's quality and security practices.
  • Act as an escalation point for high-visibility customer situations, ensuring timely and strategic resolution.
  • Work with Sales and Customer Success leadership to align technical delivery capabilities with customer expectations and revenue goals.
  • Contribute to global Professional Services alignment initiatives, ensuring consistent processes and methodologies across all regions.
  • Identify and prioritise automation, process optimisation, and service enhancements that improve scalability and customer value.

Company info

  • We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • To learn more about life at LogicMonitor, check out our Careers Page.
  • We love going to work and think you should too.
  • These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
  • Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
  • At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
  • Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.
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This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.